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Frequently Asked Questions

Everything you need to know about using Rocket Career

Getting Started

3 questions

AI Matching & Discovery

4 questions

Booking & Sessions

4 questions

Sessions & Video Calls

4 questions

Profile & Video Introductions

3 questions

Career Journey & Features

8 questions

Emotional Intelligence & Mindfulness

6 questions

Security & Support

4 questions

Still have questions?

Our support team is here to help you get the most out of Rocket Career

Rocket Career

Frequently Asked Questions

Getting Started

How do I get started with Rocket Career?

What is the onboarding process?

Can I be both a mentor and a mentee?

AI Matching & Discovery

How does the AI matching algorithm work?

What is the confidence score?

Can I provide feedback on recommendations?

How do I search for mentors manually?

Booking & Sessions

How do I book a session?

How does payment work?

Are all mentors paid?

What if I need to reschedule or cancel?

Sessions & Video Calls

How do video sessions work?

Will I receive reminders?

How do timezones work?

Are sessions recorded?

Profile & Video Introductions

Why should I upload a video introduction?

What should I include in my video?

Can I update my profile later?

Career Journey & Features

What are the 5 Career Journey Stages?

How does the AI Mentor work?

What is the Career Path Analyzer?

What is the Job Application Tracker?

Where can I find job opportunities?

What are Learning Paths?

Can I collaborate with other users?

How do reviews work?

Emotional Intelligence & Mindfulness

What is the Mindfulness & EQ hub?

What assessments are available?

How do daily check-ins work?

Are my check-ins and assessments private?

How do resources and progress work?

How does this tie into my points and badges?

Security & Support

Is my data secure?

How do I contact support?

What if I have a problem with a mentor?

What about payment disputes?

Still have questions?